Solve Employee Problems Before They Start: Resolving Conflict in the Real World

Solve Employee Problems Before They Start: Resolving Conflict in the Real World

Author: Warrick, Scott

Price: $26.03

Category:Business Culture
Publication Date:2019-06-21T00:00:01Z
Pages:226
Binding:Paperback
ISBN:10:1586446290
ISBN:13:9781586446291
Introduction -- Why emotional intelligence? -- Neurology of emotional intelligence -- The godfather effect -- What are verbal jeet "kill strikes"? -- The three styles of communication: retreaters, attackers & honest communicators -- Kill strike #1 = EPR: empathic listening -- Kill strike #2 = EPR: parroting -- Kill strike #3 = EPR: "rewards" -- The verbal jeet coaching process.

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