Solve Employee Problems Before They Start: Resolving Conflict in the Real World

Author: Warrick, Scott


Price: $26.03


Category:Business Culture
Publication Date:2019-06-21T00:00:01Z
Pages:226
Binding:Paperback
ISBN:10:1586446290
ISBN:13:9781586446291
Introduction — Why emotional intelligence? — Neurology of emotional intelligence — The godfather effect — What are verbal jeet “kill strikes”? — The three styles of communication: retreaters, attackers & honest communicators — Kill strike #1 = EPR: empathic listening — Kill strike #2 = EPR: parroting — Kill strike #3 = EPR: “rewards” — The verbal jeet coaching process.

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